Firefox Helpers
With more than a hundred million users around the globe, Firefox is no longer a web browser used by just the tech savvy people. While we have seen tremendous efforts from the Mozilla community to provide support for Firefox through the years, these resources have been spread out on different sites and hard for our users to find. Our users are frustrated because there is no one official support channel for Firefox where they can look for help. SUMO (support.mozilla.com) is our attempt to fulfill that need.
So you got a question from a friend with a Firefox problem, and you had to search all over the web to find the solution. When you finally found the web page describing the solution, you realized it was too complicated for your friend to understand, so you ended up going over there and fix it yourself. Does this sound familiar? We could use your help!
When it comes to helping other Firefox users, your help is invaluable. If you're used to write step-by-step instructions for solutions to common problems in Firefox in e.g. support forums, your could help us out by writing an article about the problem in the Knowledge Base. If you know of a good trick in Firefox that you want to share, go ahead and write an article for that too! Feel free to spice it up with screenshots or even screencasts if you feel creative.
If you prefer to respond more directly to people's questions, the soon to be released Firefox support forum is the place for you. If you would like to help people on a more personal level, the Live Chat (not yet available) will be a cool way to do that.
SuMo logo idea
This is a rough sketch (via MS Paint) for a Mozilla Support logo. Since dolphins are allegedly brilliant, I thought this animal would be ideal for the epicenter of Mozilla knowledge.
SUMO needs a logo -- your help needed!
Posted September 25th, 2008 by djstSince its inception one year ago, SUMO has become an amazing community-powered support channel impacting millions of Firefox users around the world.
Support Firefox Day
Posted June 18th, 2008 by
We're excited to kick off our third Support Firefox Day. Join us for interactive sessions and learn about Firefox 3's new features like the new Smart Bookmarks and Smart Location bar. You'll also get to know about us (support.mozilla.com) and Firefox 3's web-based help and how you can make a difference.
Firefox Screencast Contest ends on Sunday!
At the end of Sunday, June 15, we will close the Firefox Screencast Contest, so there are only a few days left for you to submit your screencast.
Check out the SUMO blog for the latest on the contest and how to increase your chances of winning cool prizes!
Firefox Screencast Contest ends on Sunday!
At the end of Sunday, June 15, we will close the Firefox Screencast Contest, so there are only a few days left for you to submit your screencast.
Check out the SUMO blog for the latest on the contest and how to increase your chances of winning cool prizes!
Firefox Screencast Contest discussion
Posted May 23rd, 2008 by
Check out the Firefox Screencast contest and use this forum if you have any comments or questions.
The screencast contest will help create screencasts for the top 100 support articles on the community-powered Firefox Support site.
Firefox Screencast Contest discussion
Posted May 23rd, 2008 by
Check out the Firefox Screencast contest and use this forum if you have any comments or questions.
The screencast contest will help create screencasts for the top 100 support articles on the community-powered Firefox Support site.
Support Firefox Day: schedule posted
Support Firefox Day is tomorrow!
The full schedule has been posted.
Support Firefox Day: schedule posted
Support Firefox Day is tomorrow!
The full schedule has been posted.
Support Firefox Day
Posted May 19th, 2008 by
On Friday May 23 we’ll be hosting a Support Firefox Day. Frequent readers or SUMO contributors might remember the SUMO Day we hosted in April. Well, this time it’s SUMO Day with a twist and you really don’t want to miss it!
Firefox Screencast Contest - Sharing Knowledge through Videos
Posted May 17th, 2008 by djstThe Firefox Support project (also known as SUMO) has a huge knowledge base full of tutorials, how-tos and troubleshooting articles for Firefox, written by the amazing people from the SUMO community. The focus is to help our users solving their problems with Firefox, and the easier we make the content to understand, the better.
- Firefox Helpers calendar
- Login or register to post comments
- Read more
- Calendar
Firefox Screencast Contest - Sharing Knowledge through Videos
Posted May 17th, 2008 by djstThe Firefox Support project (also known as SUMO) has a huge knowledge base full of tutorials, how-tos and troubleshooting articles for Firefox, written by the amazing people from the SUMO community. The focus is to help our users solving their problems with Firefox, and the easier we make the content to understand, the better.
- Firefox Helpers calendar
- Login or register to post comments
- Read more
- Calendar
SUMO Day April 11th!
Posted April 7th, 2008 by
SUMO Day April 11th!
Posted April 7th, 2008 by
SUMO Day
Posted April 7th, 2008 by LouCypherOriginally posted by Majken on SUMO Blog:
The Firefox Support team would like to invite you to our first SUMO day! On April 11th we’ll be hosting a day all about getting to know SUMO and how to use our site to help other Firefox users enjoy their favorite browser. If you’ve thought about helping out with user support, but haven’t been sure where to start, this day is for you.
SUMO Day
Posted April 7th, 2008 by LouCypherOriginally posted by Majken on SUMO Blog:
The Firefox Support team would like to invite you to our first SUMO day! On April 11th we’ll be hosting a day all about getting to know SUMO and how to use our site to help other Firefox users enjoy their favorite browser. If you’ve thought about helping out with user support, but haven’t been sure where to start, this day is for you.
